This is a middle level MICE Fulfillment position in a full serviceluxury, resort, or major flagship hotel with high volume catering, banquet,and/or convention facilities.
是在有高标准餐饮,宴会以及会议设施的全方位服务,度假型酒店或者是在大型旗舰酒店会务部的中层位置
Performance of this role should be measured by the following keymetrics:
该职责的表现由以下关键指标来衡量:
· Key Performance Objectives setannually (as per IHG policy)
每年确定关键指标(依据洲际的条例)
· Process compliance as theindicated compliance in the Standard Operating Procedures
是否按照标准操作流程进行操作
· Data entry quality
数据录入质量
· Lead service standard
问询服务标准
· Proposal quality
报价质量
· Lead handover quality
会议问询移交质量
· Lead conversion rates
会议问询转化率
· Customer feedback/satisfaction
客户回馈满意度
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