西厨饼房主管 Chef de Partie - Pastry

· Communicates politely and display courtesy to guests and internal customers
· 与客人和内部客户礼貌、友好的交流 。
· Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards
· 指导厨房帮手，包括厨师、厨房服务员和管事的工作。
· Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
· 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。
· Establishes and maintains effective employee working relationships
· 与员工建立并保持良好的工作关系 。
· Attends and participates in daily briefings and other meetings as scheduled
· 按计划参加并参与每日例会及其它会议。
· Attends and participates in training sessions as scheduled
· 按计划参加培训活动 。
· Prepares in advance food, beverage, material and equipment needed for the service
· 事先准备服务所需的食品、饮料、材料和设备。
· Cleans and re-sets his/her working area
· 清洁并整理工作区域。
· Implements the hotel and department regulations, policies and procedures including but not limited to:
· 实施酒店和部门的规定、政策和工作程序，包括但不限于：
o House Rules and Regulation
o 酒店的规则和规定
o Health and Safety
o 健康和安全
o Grooming
o 仪表仪容
o Quality
o 质量
o Hygiene and Cleanliness
o 卫生和清洁
PEOPLE 员工团队：
· Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
同事、主管、团队及部门间互相合作及信任
· Communicate well to ensure effective shift hand-overs
良好的沟通以保证有效的换班
· Actively participate in organized meetings
积极参加组织的各种会议
· Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
· 部门及酒店员工间应以专业和积极的方式交往以培养良好的关系，促进团队精神的发展和确保有效的互动交流
GUEST EXPERIENCE 宾客体验：
· Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
与客人建立保持良好的关系以便满足客人的需要
· Anticipate guest needs, handle guest enquires, and solve problems
满足客人的需要，处理他们的需求并为他们解决问题
· Create a positive hotel image in every interaction with internal and external customers
在与每一位酒店或非酒店客人的交往中都 应为酒店树立一个良好的形象
· Adhere to hotel brand standards
遵循酒店的品牌标准
· Maintain a high level of product and service knowledge in order to explain and sell
services and facilities to guests
非常了解产品与服务知识，以便向客人解释及出售酒店的服务和设施
· Assist guests and escort them to locations within the hotel at their request
根据客人的要求协助并带领客人到酒店内所要到的场所
· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
掌握酒店推销节目及活动以便为客人解释
· Maintain current Hotel information to be able to provide information to guests
掌握并能为客人提供酒店最新的信息