宾客关系主管 Guest Relations Supervisor

· Plans andco-ordinates theprovision of friendly, efficient services to guests
· 计划与协调对客人的服务。
· Traces relevantstatistics about clientele
· 跟踪并统计有关客人的资料。
· Greets Guests upon arrival
· 在客人到来时，迎接客人。
· Rooming Guests
· 引领客人到房间。
· Assists alldepartments in being receptive to the needs of guests
· 协助其他部门满足客人提出的要求。
· Assists staff withlanguage and culture
· 帮助其他同事了解语言及文化。
· Attends recreationactivities when necessary
· 在需要时，参加文娱活动。
· Plans and conducts group and function rundown meetings
· 有计划地组织、安排团队会议。
· Assists in anyother duties when required by the loyalty manager
· 协助客户忠诚经理，完成其它职责。
· Provides feedbackfrom Guests to loyalty manager foraction
· 给客户忠诚经理提供客人的反馈
· To walk the talk about customer delight and be a role model for yourteam with regards to “customer Delights”.
· 在酒店和部门内部作为典范以达到使客人喜出望外
· Pays special attention to VIP, IRC and Long Staying Guest.
· 特别要重视贵宾客人，优悦会会员和常住客人。
· Leads and guides team, ensures a strong and motivated team. Coaches,counsels and ensures disciplines, provides a clear guidance on daily workduties.
· 确保一个强有力的有动力的团队。指导，建议和确保纪律严明。在日常工作中提供清晰的指导原则。
· Effectively listens to and assists staff with problems.
· 有效地聆听和帮助员工的一些问题
· Displays a positive and passionate attitude towards the accomplishmentof department goals and achievements.
· 展示积极和热情的态度来完成部门的目标