宴会厅主管

Be responsible for Banquet service, maintain efficient and courteous
working attitude. Perform duties ding to hotel regulations. If necessary,
finish the work assigned by the supervisor in other parts of the food and
beverage department. Finish other work assigned by superior.
负责宴会的服务工作，要保持高效、礼貌的工作态度。根据饭店的规章制度来完成本职工作。如果需要，完成上级布置的餐饮部其它分部的工作。完成上级布置的其它工作。
CORE WORK ACTIVITIES岗位主要工作职责
Administration
行政职责:
·
Controls part-timers hired for specific
functions and checks attendance of all permanent and casuals.
负责管理特殊宴会的临时工，并检查所有员工的出勤情况。
·
Maintains proper records of Sales, guest
complaints, solutions and all concerns pertaining to personnel or equipment in
appropriate logbooks for reference.
记录销售额、客户投拆、解决方法及有关人员及设备情况，以备查询。
·
Makes frequent suggestions to Management in
reference to improvement of general operation, cost control and profitability.
向领导提出建议，以提高工作效率，达到增源节流的目的。
·
Sets and serves in functions in dance to the
Standard Operating Manual.
根据标准的工作手册工作与服务。
·
In charge of repair of fixtures, fittings and
banquet operating equipment, initiates maintenance request as necessary.
负责灯饰、家具、设备的维修。如需要，填写维修申请表。
·
Maintains establishment of par stock for
operating supplies to ensure smooth operation.
保持足够存货以确保本部的正常运营。
·
Participates in daily briefings and monthly
communication meetings to discuss various aspects of service and preparation.
参加每日的晨会，通过每月的交流会议来讨论有关服务及准备工作等方面的问题。
·
Follows control procedures for billing before
and after service
服务前后，按照走单程序。
·
Implements and enforces safety regulations and
house rules.
加强安全意识及内部的规章制度。
Training and Human Resources
培训和人事责任:
·
Observes and records employee performance,
hence able to make recommendations regarding employee promotions.
观察并记录员工的工作表现，关心员工的发展，并激发员工去达到目标。
·
Trains personnel ding to established
procedures; conducts orientation of all new employees and ongoing training of
all staff.
尽快使新员工熟悉饭店，并对员工进行培训饭店的规章制度。
·
Conducts interview with prospective employees.
参加面试。
·
Establishes effective employee relations and
maintains the highest level of professionalism, ethic and attitude towards all
hotel guests, clients, heads of department and employees.
建立良好的人事关系，在工作中树立良好的工作形象。
·
Ensure wherever possible that employees are
provided with a work place free of discrimination, harassment and
victimisation.
·确保无论何时都应提供给员工们一个没有歧视、骚扰和迫害的工作环境。
·
Treat complaints of harassment and
discrimination promptly and confidentially.
·快速和保密地处理有关骚扰和歧视的投诉。
·
Treat customers and colleagues from all cultural
groups with respect and sensitivity.
·对待来自不同文化背景的客人和同事都应给予尊重和体贴。
·
Identify and deal with issues which may cause
cross cultural conflict or misunderstanding.
·辨认并处理可能由不同文化引起的矛盾和误解事件。
Professional Technical Responsibilities
专业技术责任
·
Effective communication skills in both Chinese
& English.
有效的中英文沟通能力。
·
Strong guest interaction and interpersonal
skill.
优秀的对客服务和沟通技巧。
·
Possess leadership quality and supervisory
skills, independent, committed and well-organized.
具备领导才能，独立性强、忠诚可靠并具良好的组织计划能力。
·
Be good at training and develop the team
members.
具备良好的培训及培养下属的能力。
·
Be familiar with guest experience management,
be able to understand and use service management tools.
熟知宾客体验管理、能够理解并运用服务管理工具。
·
Be expert of Office Software.
熟练操作办公软件。
More than 2years F&B banquet management experience
in similar level hotel.
有相似级别酒店的餐饮部宴会管理工作经历2以上
Miscellaneous
其他
·
All staffs are required to comply with every
reasonable request from their hierarchical supervisor(s) within an amount of
time that it takes to comply under normal circumstances.
所有员工在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。
·
All staffs may be assigned to other duties in
the hotel as and when required by business levels.
当涉及到商业层面时员工须签署酒店内相关其他责任。
GENERAL DUTIES:
一般职责：
·
Abide by Hotel’s and Department’s policy &
procedure.
遵守酒店及部门的各种规章制度。
·
Perform other related duties & special
projects as assigned by the supervisor
随时执行上级分配的其他相关任务或特殊项目。
Health and Safety
健康与安全
·
Ensure that all potential and real Hazards are
reported immediately and rectified
确保所有潜在的和实际的危险是被立即报告和纠正的。
·
Be fully conversant
with all departmental Fire, Emergency procedures
熟悉各个部门的消防、紧急事件的处理程序。
·
Ensure that all emergency procedures are
rehearsed, implemented and enforced to provide for the security and safety of
guests and Staffs
为了客人们和员工们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。
·
Ensure the safety of the persons and the
property of all within the premises by fairly applying Hotel Regulations by
strict adherence to existing laws, statutes etc.
在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人生和财产安全。
·
Ensure all Staff within the department work in
a manner which is safe and unlikely to give risk of harm or injury to selves or
others
确保所有员工都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。
Confidentiality
保密制度
·
Ensure confidentiality and secure storage of
all intellectual property and data bases, both hard copy and electronic. Adhere
to Internet and Email policy
确保保密和安全的存储所有知识产权和数据，包括所有印刷品和电子软件。遵守国际互联网和电子邮件政策。
·
Ensure Hotel, Customer and Staff Information or
transactions are kept confidential during or after employment with the
company.
保证酒店、客户和员工的信息，交易期间或在公司就业后信息保密。
To be fully conversant with:
需要遵守的
·
Hotel fire procedures
酒店消防规则
·
Hotel security procedures
酒店保安规则
·
Hotel Health and Safety policy and procedures
酒店健康与安全政策和规则
·
Hotel Facilities and attractions
酒店设备设施和功能介绍
·
Hotel standards of operation and departmental procedures
酒店运营部门程序标准
·
Methods of accepted payment of the company
公司的财务政策
·
Short and long term company marketing
promotions
短期和长期的公司市场推广项目
NOTE
备注：
This
document reflects the job content at time of writing and will be subject to
periodic change in the light of changing operational and environmental
requirements. Such changes will be
discussed with the job holder and the job description amended accordingly.
本文件反映的相关岗位职责以尽数列出，其内容会根据业务和环境的要求阶段性变化。相应变化将与该岗位员工沟通，并且岗位职责描述也将根据实际情况进行修改。