宴会销售经理/高销

Responsible for the successful handing of the market segments that maybe assigned to him of her, which may or may not involve guest rooms. Under thegeneral guidance and supervision of the Director of Events, maximizes businessopportunities, ensures effective communication with clients and ensureefficient coordination with department concerned.负责处理分配好的会议市场，可以包括或者不包括房间方面的生意，在宴会统筹总监的指导下，最大限度的寻求生意机会，确保和客人有效沟通及与相关部门的协议
CORE WORKACTIVITIES岗位主要工作职责
Administration
行政
· Handles all non-roomcomponent requests.
处理与所有客房不相关的其他需求
· Ensures that anefficient and accurate filing system, both manuals as well as electronic, ismaintained at all times.
准确有效率的保存文件，包括电子版和打印版
· Maintains completeand supported records of all Catering Sales Agreements, Contracts andQuotations for the Hotel.
保存完整的餐饮宴会销售协议，合同和报价
· Establishes anefficient trace file to ensure that all business booked is properly tracked.
建立快速的销售预定追踪系统，确保所有预定的生意已经彻底的追踪
· Submits Sales reportsto the Director of Events in a timely manner.
及时向宴会统筹总监提交销售保告
· Provides accuratereporting of business booked to the Sales Coordinator for monthlyconsolidation.
每月向销售协调员提交准确地业务预定报告
· Prepares and ensuresall Banquet Event Orders are distributed to the concerned department in atimely manner.
准备并确保宴会订单及时地传递到相关部门
Customer andColleague Experience
宾客服务及团队协作
· Entertains andconducts Hotel inspections to clients whenever required.
招待及接待客人来酒店考察
· Spends time in eachfunction / event to ensure that the functions / event are managed well by theEvents team.
了解每一个活动／会议，确保每项活动／会议都有宴会部良好的筹备和管理
· Establishes andmaintains strong relationship with the established clientele and constantlyexplores into new business opportunities.
建立和维护与现有客户的紧密关系，持续寻找开发客户的机会
· Liaises and worksclosely with the related operation departments ensuring guest’s requests andexpectations are being met.
与相关部门紧密合作确保客人的需求和期望得到满足
· Handles guest andassociate’s inquiries in a courteous and efficient manner, reporting complaintsor problems if no immediate solution can be found and ensures a promptfollow-up.
快速周到地处理客人及员工询问，出现投诉及其他问题要及时汇报。如果没有快速的解决办法，要确保及时必要地跟进
· Maintains positiveguest and associate interactions with good working relationships.
维护与客人及伙伴的良好工作联系
Financial
财务
· Achieves the monthlyand annual personal target contributing to the Catering Sales revenue.
达成每月和每年销售收入的个人目标
· Ensures that allhotel, company and local rules, policies and regulations relating to financialrecord keeping, money handling and licensing are adhered to, including thetimely and accurate reporting of financial information.
确保酒店，公司的政策和地方的规章与财政的记录保管，资金操作和许可执照关联，包括财政数据报告的及时和准确
Marketing
营销
· Conducts extensivecompetitor research and maintains excellent Product Knowledge of theHotel.
进行广泛的竞争者调查，保持对本酒店优秀的知识水平
· Ensures a high levelof exposure for Hotel through direct sales solicitation via telephone, contractsand written communications.
通过电话，合约及书写的沟通，保持酒店的高知名度
Operational
营运管理
· Pre-qualifies andtargets major Companies and Government Departments, utilising Catering databaseand develops appropriate and effective sales solicitation strategies toincrease hotel’s market share.
运用餐饮销售数据资料考量并确认目标客户公司和政府部门，开展适当有效的销售策略争取扩大酒店的市场占有份额
· Carefully plans SalesCalls into defined objectives.
根据既定目标计划电话销售
· Maintains a detailedknowledge of Hotel facilities, features and services.
充分了解酒店设施，特点及服务
· Professionallyconducts routine telemarketing activities to identify new businessopportunities.
专业地展开例行市场活动以确定新的商业机会
· Meets and greets VIPguests upon arrival / departure.
在VIP 客户到达酒店时予以欢迎，离开酒店时予以送别
· Conducts regularMarket Surveys and Competitor Researches.
进行周期性市场调研和竞争者调查
· Plans and makes Salestrips to Companies and Government Departments which is our current andpotential clientele to explore new Catering business opportunities.
安排拜访现有及潜在客户公司和政府部门
· Entertains andconducts site inspections to relevant Companies representatives / Governmentofficials / delegates whenever required.
根据需要款待相关公司和政府职能部门，接待其来酒店考察
· Implements allCatering sales actions plans related to responsibility areas as outlined in theMarketing plan.
负贯市场销售企划中相关的宴会销售企划
· Assists Events SalesBuddy to follow-up on all matters in the absence of Events Buddy.
在销售人员不在的时候负责宴会工作
Other Duties
其它方面
· Ensures highstandards of personal presentation and grooming.
确保高标准的个人仪表
· Maintains strong,professional relationships with relevant representatives from competitor hotelsand other organizations, including tour operators and local travel agents.
与竞争酒店的相关代表，其他组织及本地旅行社维持良好关系
· Exercises responsiblebehavior at all times and positively representing the hotel.
尽责管理，时刻代表酒店的管理团队和国际形象
· Responds to changesin the Catering Event Sales function as dictated by the industry, company andhotel.
适应由行业，公司和酒店变化带来的宴会销售职能的相关变化
NOTE
备注：
The above duties and responsibilities areintended to represent current priorities and are not meant to be a conclusivelist. The post holder may from time to time be asked to undertake otherreasonable duties. Any changes will be made in discussion with the post holderin the light of service or business needs.
以上所列职责和任务意在说明员工当前的首要工作范围，而不是一份限定其职务的排他性清单。公司可能不时要求员工履行其他合理的职责。如需做出任何变动，公司可根据经营或服务的需要与员工双方协商实行。
I agree that this Job Description is anaccurate reflection of my current role and responsibilities.
本人同意此工作内容描述正确表明了本人当前的工作职能与职责。