Public Area Supervisor 公共卫生主管

岗位职责
 
·         Manage and supervise all tasks of his/her staff.
·         管理和监督服务员的各项工作。
·         Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures.
·         确保所有客用区域根据正确的标准和程序进行清洁。
·         Supervise public areas.
·         监督公共区域。
·         Ensure that guest supplies are replenished.
·         确保客用品是充足整齐的。
·         Ensure guests’ requests are promptly and courteously met.
·         确保客人的要求及时有礼貌的满足。
·         Report damage or malfunction in hotel rooms using P.M.S system.
·         使用PMS系统报告酒店房间内设施设备的损坏或故障。
·         Maintain equipment in proper state of cleanliness and repair.
·         保证清洁设备的清洁和能够正常运转。
·         Maintain a section floor report.
·         保持和所负责楼层服务员的联系。
·         Conduct daily briefings with staff at floor level.
·         每天为所负责楼层的服务员开班前会。
·         Conduct regular room checklists.
·         按照规定对房间进行检查并记录。
·         Report unusual behavior/activities on floors to Assistant Housekeeping Manager.
·         发现可疑的人或事件立刻和助理管家报告。
·         Record room status in allocated section accurately.
·         准确的记录所负责楼层的房态。
·         Comply with hotel’s health, safety and hygiene policies.
·         在健康，安全，仪表仪容方面达到酒店标准。
·         Attend meetings and training sessions as required.
·         按照酒店和部门的规定参加会议和培训。
·         Fully understand the difference in guest levels (VIP) and in room categories.
·         能够区分VIP的等级和客房的类别。
 
 
岗位要求
·         Must be well presented and professionally groomed at all times
·         在任何时候都要做到最好的自我展现和专业的打扮。
·         Strong interpersonal skills and attention to detail
·         良好的人际沟通技巧和对细节的关注。
·         Ability to manage a number of tasks at any one time
·         能同时承担多项任务。