行政副管家 Asst. Executive Housekeeper

PURPOSE OF POSITION
职位目标
To oversee and direct all aspects of Housekeeping
operations including guest rooms, public areas, laundry and other specified
back-of-the house areas.
监督和指导管家部所有日常营运工作,包括客房,公共区域,洗衣和其他指定的后部区域地区。
KEY ROLES & RESPONSIBILITIES
重要职责
·
Assist in monitoring Housekeeping
personnel to ensure all guests and internal customers receive prompt and
courteous service.
协助监督客房部人员,确保所有的客人和内部客户得到快捷周到的服务。
·
Assist in overseeing laundry operations
协助监督洗衣房的运作。
·
Schedule with Executive Housekeeper
routine quality control inspections of all Housekeeping areas.
与行政管家制定日常质量控制检查所有管家部区域的时间表。
·
Inspect guest and public areas on a regular
basis to ensure that furnishings, facilities, and equipment are clean and in
good condition; make recommendations to Executive Housekeeper
accordingly regarding upkeep.
定期检查客人和公共领域，确保家具、设施和设备清洁状况良好; 提供维护保养建议给行政管家。
·
Assist in managing spring cleaning schedules.
协助管理大清时间表。
·
Maintain open channels of communication
with other department heads and General Manager and Executive Assistant Manager.
保持与其他部门经理、行政助理经理和总经理的良好沟通。
·
Establish and maintain productive team relations
and work with Human Resources to ensure that team members’ performance is
effectively managed.
与人事与文化部建立和维护生产团队的关系和工作,以确保有效管理团队成员的表现。
·
Assist in maintaining appropriate
standards for dress, hygiene, uniforms, appearance, and conduct of Housekeeping
personnel.
帮助客房部员工保持适合的服装、卫生、制服、外观和行为标准。
·
Conduct regular department meetings in
absence of Executive Housekeeper.
行政管家不在期间，定期召开部门例会。
·
Identify and ensure highest possible
standards of cleanliness, maintenance, guest room supplies and amenities at a
realistic cost.
在合理的成本下确保尽可能高标准的清洁，维护，客房用品和用消耗品。
·
Supervise outside contractors to ensure
contractual compliance.
监督外部承包商确保合同合规。
·
Assist the control of Housekeeping
procedures that provide for the health and safety of personnel and guests, such
as lost and found service, key control, security and emergency procedures and
environmental procedures.
协助控制可提供给员工和客人的健康安全环境和管家部服务程序,如失物招领、钥匙管理、安全和应急预案。
·
Implement assigned tasks during
emergencies such as fires, power failures and flooding.
在紧急情况期间实施分配任务比如火灾、断电和洪水。
·
Act within budget limits and contacts
superior in case of any outstanding and/or unforeseen costs effecting hotel
performance.
在无法预料或超出成本预算将影响酒店时要控制在预算之内或报告上一级主管。
·
Assist Executive Housekeeper in
the preparation and management of the department’s budget.
协助行政管家准备和管理部门的预算。
·
Perform related duties and special projects assigned.
执行相关职责和特殊分配的任务。
PERSONAL ATTRIBUTES
个人特质
·
Must be able to lead and manage a team
and have previous experience of doing so
须有能够领导和管理团队的相关经验。
·
Knowledge of Opera Property Management
System would be desirable
了解Opera操作系统。
·
Must be proficient in Microsoft Office
须精通微软办公室软件