Sr. Concierge Supervisor 高级礼宾主管

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Manage and supervise all tasks of
his/her staff
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监督管理所有的员工。
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Communicate with Chief Concierge on all matters
re guest services & department operations
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与首席礼宾司沟通对客服和部门运营。
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Provide functional assistance to all
departments
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为所有部门提供基本的 协助。
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Responsible for sorting and distributing
guests Emails and returning Emails
to the sender for forwarding Email。
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及时回复客人的邮件并采取行动。
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Be thoroughly aware of arrivals and
departures of each day especially VIP’s and Groups
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能够非常了解每天到达和离开的客人，特别是VIP和团队的客人。
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Ensure guests receive prompt attention
and personal recognition throughout the hotel
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确保客人在店期间得到及时的关注和充分的了解。
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Respond to guest needs and resolve
related problems
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处理客人的需求和解决相关问题
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Supervise and direct concierge personnel
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监督和指导礼宾部的员工
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Maintains the hotel information
directory (function board) and ensures that the information is current and
accurate at all times
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随时维护酒店信息目录（功能版）并确保信息是当前的和准确的。
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Recommends first and foremost the
hotel’s own Food and Beverage outlets before outside restaurants, with
full knowledge of the outlets (e.g. cuisine, operating times, etc.)
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首先运用自己了解的餐饮知识（烹饪方法及操作时间），尽量推荐自己酒店的餐饮服务。
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Provides information pertaining to all
hotel services, local places of interests, restaurants, doctors, sightseeing tours
and any other information likely to be of the interest to guests
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提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
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Monitor appropriate standards of
conduct, uniform, hygiene, and appearance of concierge staff
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根据适当的行为准则监督员工的制服、卫生、和员工的仪容。
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Be
responsible for Bellmen training (including identifying
training needs)
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负责礼宾员的培训（包括确认培训的需要）
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Ensure that
all staff are fully informed and knowledgeable on hotel facilities
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确保所有员工充分了解酒店内设施设备的信息和知识。
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Ensuring that
all equipment is in proper condition and recorded properly
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确保所有的设备能够正常运作并做下记录。
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Must be fully
conversant with emergency evacuation and fire procedures and ensure all
uniformed staff are aware of these procedures
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必须完全熟悉紧急疏散和消防程序，并确保所有在职的员工了解这些程序。
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Ensure the concierge counter is clean and in order at all times
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确保礼宾柜台在任何时刻都是整洁有序的。
PERSONAL
ATTRIBUTES个人特质
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Good organizational skills
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良好的组织能力
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Good level of engagement with residents
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良好的团队合作能力
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Ability to manage a multi-cultural
workforce
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适应管理一个多元化工作的能力
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Must be a self-starter, coach &
mentor who can motivate the Team to perform their best
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必须工作积极主动,教授和领导激励团队，是团队拥有最好的执行力。
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Knowledge
of Opera Property Management System preferred
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熟悉运用Opera系统。
QUALIFICATIONS学历要求
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Degree from School for Tourism &
Hotel Management
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酒店管理专业毕业
EXPERIENCE经验要求
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Minimum 1 – 2
years’ relevant experience
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至少1-2年的行业经验