Chief Concierge 首席礼宾司

KEY ROLES & RESPONSIBILITIES重要职责和责任
·Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
监督并指导礼宾部的所有员工，以及待客泊车服务和机场的用车需求。
·Responsible for sorting and distributing guests’ and administrative mail
负责挑选和分发客人的信件及行政信件
·Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
·Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
首先运用自己了解的餐饮知识（烹饪方法及操作时间），尽量推荐自己酒店的餐饮服务。
·Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
确保大堂总是井然有序以及烟灰缸的整洁。
·Coordinates the paging of guests in the lobby and Food & Beverage outlets
协调分流在大堂和餐饮区域的客人。
·Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
随时维护酒店信息目录（功能版）并确保信息是当前的和准确的。
·Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements
在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日。
·Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
确保礼宾部所有员工在任何时间都是整洁，干净和守时的并迅速及有效的执行分配给他们的任务。
·Handle problems associated with guests
and liaise with department heads or executive management in the absence of the
Director of Rooms
在房务总监不在场的情况下处理一些投诉并与部门主管或者部门经理保持紧密的联系。
·Works with Director of Rooms in preparing the department’s budget; controls
and monitors departmental costs on an ongoing basis to ensure performance against budget
与房务总监一起准备部门的预算，控制部门成本，确保有突出的业绩。
PERSONAL ATTRIBUTES个人特质
·Good English language verbal communication skills
良好的英语口语沟通能力
·Strong leadership and teamwork skills
很强的领导能力和团队协作技能
·Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
良好的沟通技巧，能够高效地预见和满足客人要求
·Ability to promote positive relations with hotel residents and patrons
可以把工作重心放在客人需求，同事任何时候保持冷静和有礼貌
·Ability to exercise good judgment with difficult guests
可以从投诉客人处得到不错的评价
·Understanding and ability to work in a multi-cultural environment
理解并有能力在一个多文化环境下工作
·Ability to work with constant interruptions with a high degree of professionalism
能够以高度的专业精神持续工作。
·Ability to prioritize and organize work assignments; delegate work
能够很好的分配，组织工作任务，委派工作。
·
能够指导员工正确的完成工作。