行政酒廊经理 Oriental Club Manager

The Oriental Club Manager is responsible for overseeing daily operations, providing professional guidance and team leadership for the Oriental Club, in full alignment with the hotel’s established objectives, operational performance and quality standards. Working closely with the Front Office and all hotel departments, this role reports directly to the Director of Guest Service.
行政酒廊经理全面负责行政酒廊的运营管理工作，依据酒店既定的经营目标、服务标准与品质要求，为行政酒廊提供专业督导、工作指导及团队管理；在与前厅部及酒店各部门密切沟通协作下，高效开展各项管理工作，该岗位直接向宾客服务总监汇报工作。
Duties and Supporting Responsibilities：
Strictly implement, uphold and deliver the MOHG Legendary Quality Experience standards throughout the Oriental Club, consistently meeting and exceeding guest expectations. Take full accountability for achieving targets in Guest Loyalty, Satisfaction Surveys and Mystery Shopper evaluations.Collaborate closely with the Duty Manager team to tactfully resolve guest complaints and handle emergencies, balance guest satisfaction with the hotel’s best interests and ensure optimal outcomes.Effectively manage departmental costs and inventory; maintain a thorough understanding of monthly and annual business targets and expense budgets. Propose innovative, positive and proactive solutions to drive improved business performance.Cultivate a vibrant and upbeat team atmosphere. Build a workplace that encourages teamwork, performance growth, open communication, appreciation and mutual respect. Inspire all team members to strive for departmental and hotel goals, and ensure all daily work complies with company rules and relevant laws.Promptly execute instructions from senior management, and fulfill other ad-hoc tasks assigned by the immediate leadership.
Job Requested:
Minimum 3 years front office working experience in luxury hotel of which at least 1 year in a similar capacity.Strong knowledge of front office operations, including but not limited to cashier and reception, guest relation or relevant experience.Familiar with the LQA & Forbes standardsStrong desire to deliver excellent guest services and with passion to serve.Ability to multi-task and always remain composed.A good team leader with ability to drive the team for results.Computer literacy which is no limited to Excel, Power Point and Word.Fluent in English and Mandarin, both spoken and written.