运营总监Director of Operation

主要职责
Primary Responsibilities
1.管理酒店的运作，以此实现酒店利益的最大化，确保对客人的服务和产品的质量。
Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality.
2.发展，建议，实行和管理运做作部门的年度和长期目标。
Develop, recommend, implement and manage the operational department’s annual and long term goals.
3.确保运作部门用最少的成本，达到最大的收益和利润潜力。
Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs.
4.按预算管理运作成本，同时收集和报告财务信息给总经理。
Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager.
5.管理运作部门的工作成效，如培训，发展，辅导和顾问，进行绩效评价和解决部门成员和经理的问题。
Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.
6.确保最佳地遵守企业审计重点。
Ensures optimal compliance with corporate focus audit.
7.估计客人需求的改变，住客本身结构和竞争的情况，推荐适合的产品和服务。
Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
8.确保客人和员工的满意，同时保持市场竞争力和卓越的财务业绩。
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
9.对客人的情况进行预见和反应，建立前置性的活动程序以促进客人的满意度。
Anticipate and address guest issues and establish proactive processes to promote guest Satisfaction.
知识和经验Knowledge and Experience
1.对餐饮行业保持极高的热忱与激情。
Passionate about F&B.
2.强大的领导能力，运营能力及组织能力。
Strong leadership, operational and organizational skills.
3.具有与国有企业（SOE）业主合作的经验。
Previous exposure to SOE Owner.
4.具备推动商业成果（即提升收入）的出色能力。
Proven ability to drive commercial results (=revenue).
5.大专或以上学历。
College degree or above.
6.十年或以上五星级国际品牌酒店管理工作的经验。
At least Ten years of management experience in a five-star international brand hotel.
7.有良好的英语能力。
Fluent oral and written English.