1.保持友好,整洁的形象给客人留下愉悦的印象。
Maintain a friendly, neat and pleasant image to guests.
2.问候所有抵店和离店的客人并保持微笑和目光接触。
Greet all arriving and departing guests with a smile and eye-contact.
3.处理住店客人给非住店客人的物品,并做相应记录。
Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.
4.提供酒店的相关信息以及其他特殊的有吸引力的景点或信息。
Furnish information about the hotel and any special attractions or events of interests.
5.根据客人的要求再次确认、改变、取消或预订航班的细节信息。
Reconfirm, change, cancel or book flight details for guest per request.
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