Reservation Agent 预定员

Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
根据市场划分和市场来源，每日审核预订信息及价格是否录入准确。根据房间存量及房价的实时状态，在系统中进行开关房/房价的操作。
Ensure clients’ satisfaction and adherence to Kempinski service standards.
确保客户的满意度并坚持凯宾斯基服务标准
Follow internal credit policy.
遵守内部信用政策
Follow up on lost business and bring information about them to the knowledge of the department superiors.
将商业损失和后续信息汇报给上级部门
Spot-check reservations made the previous day and check all VIP arrivals.
提前一天抽查预订信息，确认所有贵宾的抵达
Test calls LQA / IFH results > 85%.
LQA/IFH的测试电话结果需>85%
Follow the internal up-sell programme for Reservations department.
遵循预订部的内部向上销售程序
Perform any other duties as assigned to them by management.
处理管理人员分配的其他工作