Building Service Technician 楼宇服务技工

Follow relevant regulations strictly to ensure equipments inhotel running normally.
严格遵守有关规章制度 确保酒店的设备的正常运行。
Ensures that all staffs deliver the brand promise andprovide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensure staffs also provide excellent service to internalcustomers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Handles all guest and internal customer complaints andinquiries in a courteous and efficient manner, following through to make sureproblems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles guest and staff enquiries in a courteous andefficient manner, reporting complaints or problems if no immediate solution canbe found, whilst feeding back a prompt follow up.
友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
Maintain positive guest and colleague interactions with goodworking relationships.
与顾客和同事保持良好的合作关系。