为您服务中心经理（总机经理） At Your Service Manager (Operator Manager)(储备)

协调、指挥并确保电话、传真和调制解调器线路的安装、维护和拆除工作均按正确方式执行。处理客人的入住、退房、房间分配、预订和取消事宜。预订房间；激活钥匙。建立客人账户；核实/调整账单；确保付款安全。操作电话总机；协助处理所有来电/请求；传递信息。测试通信设备。创建、审查、维护、打印和编纂日志/文档/报告。协助获取客人的/贵宾的信息。开门并协助客人/访客。协调电话/电子邮件/交付以满足客人的需求。打开和关闭商务中心。派遣行李员/代客服务人员。处理应付账款。审查部门生产力报告、工资预测和收入记录。监控并维护设备/用品的库存。
通知防盗窃/安保部门有关盗窃/不受欢迎人员的情况。Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly.Process guest check-ins, Check-outs, room assignments, reservations, and cancellations.Block rooms; activate keys. Set up guest accounts; verify/adjust billing; secure payment.Operate telephone switchboard station; assist with all calls/requests; relay messages.Test communications equipment. Create, review, maintain, print, and compile logs/documentation/reports.Assist in obtaining guest/VIP information. Open doors and assist guests/visitors.Coordinate calls/E-mails/deliveries to meet guests’ needs. Open and close Business Center.Dispatch bell/valet staff. Process accounts payable.Review departmental productivity reports, payroll forecasts, and revenue postings.Monitor and maintain inventory of equipment/supplies. Notify Loss Prevention/Security of theft/unwelcome persons.