洗衣房领班 Laundry Team Leader

协助确保所有洗衣房员工遵循品牌承诺并始终提供优异的对客服务。
Assists to ensure that all Laundry associates deliver the brand promise and provide exceptional guest service at all times.
协助确保洗衣房员工适时的为其他部门员工提供同样优质的服务。
Assists to ensure that Laundry associates also provide excellent service to internal customers as appropriate.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
保持与顾客和同事之间良好的合作关系。
Maintains positive guest and associate interactions with good working relationships.
当经理不在时，负责召开每日班前会议告知员工入住率，来客数，走客数，宴会/活动以及需特别关注的事项。
In absence of Assistant Manager, conducts daily briefing to associates on room occupancy, event of the day and special attention that may be needed.
更新每日洗涤记录。
Maintains daily production record book for each processed items.
每日工作结束前将洗涤报告交与文员。
Submits production record book to laundry clerk at end of day for recording.