宾客关系主管 Lead Host - Guest Relations

确保所有宾客关系专员知悉最新的促销信息，规章制度及其他重要信息。
Ensures that all Guest Relation Officer arefamiliar with the hotel’s products and services.
协助推行客人认知计划并更新客史数据。
Assist to implement consistent guest recognitionprogrammes and maintains a relevant guest history database.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily.
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verify that guests arereceiving the best possible service during check-in and check-out.
保持与顾客和同事之间良好的合作关系。
Maintains positive guest and associate interactionswith good working relationships.
确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensures that guest history records are accuratelymaintained and all repeat guests are pre-registered.
与相关部门协作，协调贵宾在店内的各项活动。
Co-ordinates VIP movements with relevantDepartments as advised.