宾客关系部实习生 Trainee - Guest Relations(实习)

确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
让客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verify that guests arereceiving the best possible service during check-in and check-out.
确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
与相关部门协作，协调贵宾在店内的各项活动。
Co-ordinates VIP movements with relevant Departments as advised.