Executive Floor Manager 行政楼层经理

Include direct supervision of employees as well as providing direction,
motivation and support to those with dotted line reporting to this position.
引导，激励和帮助员工，完成指定的目标，工作质量及服务标准。
Ensure a high level of service to guests and visitors through selecting
training and motivating staff.
通过培训和激励员工的方式，确保给客人及来访者提供高标准的服务。
Assume ownership of service including guest pre-arrival, arrival, stay
over and departure processes.
确保客人入住的整体感受，包括入住前，入住期间及离店。
Profit and Loss responsibility for The Executive Floor operations
including staff scheduling, payroll controllable expenses, and maximizing
revenue per available room.
负责行政楼层的收益，通过对员工工资等费用的合理控制，提高酒店效益的最大化。
Identify guest and employee engagement metrics, create and meet
benchmarks and goals for achievement.
通过对客人及员工的识别和了解，建立并完成工作新指标。