Senior/Executive, Hotel Applications

Job Purpose:
The incumbent shall assist with themanagement, support, and optimization of our Property Management System (PMS),Central Reservation System (CRS) as well as connected Hotel systems. This roleinvolves technical support, training, implementation, system maintenance,vendor management, project coordination, and ensuring alignment with both localand corporate IT strategies. The ideal candidate should have a background inhotel management systems, project management, and vendor relationships.
Key Result Areas：
Primary
To drive effective and efficient use of Banyan Group’s current and future Property Management Systems and Central Reservation Systems to meet Banyan Group’s long term goals. To monitor Opera Cloud eco-system health, specifically to the OXI, OHIP, IFC and other system interfaces, ensuring optimal performance with third-parties systems. To provide first level of IT support to Commercial Support Team and Hotel users for the enterprise systems including PMS, CRS, and other connected systems. To provide guidance on new initiatives, connectivity requirements for new hotels/systems To ensure Hotel IT Managers conduct regular user audits and system accesses are up to date Appointed Opera Administrator to audit and upkeep Opera Pre-Implementation Workbook as per Banyan Group Standards for new and pre-opening hotels Project Management for new opening hotels’ configuration, UAT, activation and OXI related interfaces to third party systems (and not limited to) Revenue Management System, Sales and Catering System, Central Reservation System To assist Commercial Support team in coordinating vendor support if required Availability and uptime of systems – hotel, corporate office and external office.
Secondary
Configure/Maintain existing Oracle Opera environment(s) (remotely, with travel as-needed).  Apply technical knowledge and systems experience to address hotel business requirements.    Streamlining policies and procedures related to key Hotel business systems and applications.   Implementing processes and procedures to ensure the highest level of stability, resilience and optimisation of systems/applications.   Management of downtime and service interruption to help guide swift recovery with minimal business impact.  Proactive management of applications and assessment of emerging trends to ensure evolution of system roadmap.   Strong vendor relationships and SLA / performance measurement and management of key vendors.  Monitor daily progress of Oracle Opera related projects and provide timely detailed updates to Head of IT as well as other key stakeholders.  To undertake any other projects and/or tasks as assigned by Senior Director ICT Project management coordination for hotels go-live interface Liaison with Hotels and Opera support for any escalation during go-live Troubleshoot property interfaces and issues with Oracle Support Support New User training on Opera Applications if needed Travel as needed to properties to conduct system training, refreshers, or implementations
Essential Job Skills
Experience or Knowledge of hospitality operations. Knowledgeable in Opera Property Management System and Opera Central Reservations systems. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders. Possesses proficiency in MS Office (Outlook, Excel and Word) Strong technical problem-solving skills and ability to troubleshoot complex issues.