Sales Consultant - F&B Sales 餐饮销售会籍顾问

About the role
Ensure to provide courteous, professional and efficiency service to guests all the time.
确保能够向客人提供始终如一的高效、优质、专业的服务。
Follow up all assigned tasks and other special work tasks.
切实履行四季生活分配的任务和其它特别的工作计划。
What you will do
Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.
能回应所有的电话咨询或来函，确保数据/信息被正确地及时传递。
Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.
熟练会员卡的各项信息及酒店设施，能带领客户参观酒店。
Collect and register the guest information. Ensure all application form is fully completed. Proper explanation is given if there exists any discrepancy
跟进客户信息的收集与登记，确保所有的申请表格都是完全完成的，如果有差异也是可以给与解释的。
Conduct the sales call as scheduled to prospect for new customer, so as to achieve the fixed sales target.
定期进行客户拜访活动，拓展开发新客户，力争达到所确定的销售目标。
Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card
提供持续良好的售后服务，以维系客户关系，稳定并提高会员续会率。
Deliver the latest F&B promotion information to customers in time and follow on the reservation, payment and other related work.
及时向客户发布最新的餐饮促销信息，跟进预定、收款及其他相关工作。
Concern on all the demand change trend and feedback of customer, analysis the reason and provide according advice to LBFS Project Director of F&B Sales and Sales Manager.
随时关注客户的需求变化、反馈意见，定期向餐饮销售部项目总监及销售经理汇报并提出建议与意见。
Practices excellent Telesales Handling Skills and is capable of excellent Telesales.
练习优良的电话沟通技术而且能够做到优秀的电话销售。
Assist in the compilation of telephone market surveys and competitor researches report.
帮助进行电话市场调查，编辑对竞争者进行研究的报告。
Ensure to achieve the monthly sales target.
确保每月销售目标的完成。
Assist in the distributions of relevant hotel information to clients when required.
对有关酒店资讯对客户传达或需要时提供帮助。
Follows up sales task whenever required or assigned by the Project Director of F&B Sales.
任何时候都需要跟进处理餐饮销售部项目总监分派下来的任务。
What you bring
College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
大专以上学历，酒店/餐厅管理专业或有同等经验者优先
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
有操作计算机设备的知识或能力，包括文字处理和电子表格软件。
Requires reading, writing and oral proficiency in the English language.
要求英语的阅读、写作和口语能力。