Reservation Supervisor预订主管

Apply and improve yield management for maximum profitability.
采取横向销售管理体系以争取最大利润。
Manage reservation team and motivate staff for best performance and help to develop skills for all staff within the section.
管理预定队伍并激发员工创立最佳业绩，帮助员工提高职责范围内的工作技能。
Supervise and lead reservation staff in providing the most efficient and pleasant services.
监督和领导预订员工提供最有效率和令客人满意的服务。
Handle all bookings with details and accuracy.
详细并准确的处理所有预订。
Work with Front Office closely to make sure clients are served with detailed attention.
与前台部紧密合作，确保客人享受到最周到的服务。
Produce statistic reports as “no show”and follow up report daily.
作出每日的“预订未到”和其它统计报告。
Keep updating all sales promotional programs and well get clients informed by proper training of telephone selling skills.
更新促销活动并通过正确的电话销售技巧训练来得到客户。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
要不断的提高对客服务水平，确保赢得客人最大程度的满意。
Establish good public relations with all guests.
同客人建立良好的公共关系。
Update corporate rates/Travel Agents rates in the computer system.
在电脑系统中更改合同价与旅行社价格。
Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
管理预订的确认,在收到预订24小时内，要通过书信、电传、传真的形式进行预订确认。
Check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.
检查每日预抵客人名单，特殊备注，用餐安排落实表、更改的预订，房间价格，特殊安排，重要客人等。
Supervise filing of all correspondence daily according to date/month/year.
管理每日、每月、每年的所有日常通信的书写。
Co-ordinate all reservations input.
管理所有输入的预订资料。
Give current update on reservation trends and forecasts for current and future dates.
根据预订情况更改现有的预订并且预测现有的和未来的预订情况。
Knowledge of detailed procedures in handling room booking.
熟悉处理房间预订的程序。
Report regularly on happenings of the section.
对本岗位发生的事情要做常规报告。
Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.
管理预付押金并按照规章制度和财务部密切合作。
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
通过合适的途径,向客人提供服务和最新、最准确的信息。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
保持酒店的良好声誉并协助酒店赢得更高的利润。
Be understanding and supportive, encouraging and helpful to all sub-ordinates.
给予所有下属理解、支持、鼓励和帮助。
Build a good working relationship with all colleagues and employees of the Hotel.
同酒店所有同事和员工建立良好的工作关系