Be in charge of Reservation & Guest Service Center daily operation.
主要负责预订及服务中心的日常运作。
Monitor the daily operations of reservations.
监督日常预订业务;
Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates.
管理客房清单,包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理;
Develop and conduct rooms based marketing activities.
开展和实施以客房为基础的市场活动;
Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
跟踪销售计划,促销活动,广告,并向相关部门提供必要的反馈;
Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.
记录散客驱势,入住率记录和市场细分发展情况来协助预测工作;
Monitor front office tracking of guest history data;
监督前厅部对客人档案的记录工作;
Create and maintain allotments.
建立并维护客房分配方案;
Record and analyze guest questionnaires on a monthly basis.
每月对客户问卷调查表进行记录和分析;
Ensure accuracy of guest history and client profiles in Data Base .
确保数据库中客人记录和客户资料的准确性;
Track market codes.
记录市场代码;
Load and maintain rates in IHG reservation system.
将房价下载至洲际酒店集团预订系统并进行维护工作;
Maintain rate in Website.
维护网上房价;
Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
编写、保管和发放从现有信息来源(顾问、经济预测师)和外部信息来源获得的相关信息和资料;
Manage Hotel Bank and GDS close out/opening-up dates, if applicable.
管理酒店银行及全球分销系统的开关日期 (适用的话);
Complete end of month sales report.
完成月末销售报告;
Prepare weekly sales strategy reports.
准备每周销售策略报告;
Ensure all Groups are contracted.
确保与所有团队签定合同;
Conduct market research and analysis.
开展市场调研和分析工作;
Report on competitor activity.
报告竞争对手的活动;
其他要求
- 国际联号工作经验:优先
- 语言要求:英语-良好
- 计算机能力:良好
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