宾客服务员 - 礼宾部 Guest Service Officer-Concierge

 
礼貌并有效地处理客人和员工的投诉或询问，将客人投诉立即汇报至助理经理或值班经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager/Duty Manager immediately. 
负责整理顾客意见调查结果，确保贯彻执行所有改进措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
确保将所有客人意见转达给行李部主管，以便继续跟进
Ensures guest comments are channelled to Team Leader Bell Desk for follow up.
确认预抵和离店的详细信息，并提供行李和运输以及客人的要求的其他服务。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.