Duty Manager值班经理

1.Directsand controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.
指导和控制前台员工确保按时处理日常事务和满足客人期望值。
2.Provides guidance and assistance to Front Office supervisory staff helping them in theexecution of their responsibilities and helping them to set their own goals andobjectives.
给主管级别的员工提供向导和协助，帮助他们履行自己的职责并帮助他们树立和达成自己的目标。
3.Attendsto all guest complaints immediately and initiates corrective actions and followups.
立刻关注所有客人投诉，采取正确的解决方式并跟进。
4.Assistant the preparation of the hotel’s annual budget, and helps to maximise they ield of the hotel and control departmental expenses.
协助前厅部经理及副经理准备年度预算，帮助酒店最大限度的提高收益并且控制部门支出。
5.Mustbe visible in the lobby during busy periods (check-in/out, high occupancy). It is important that the Guest Service Manager is easily accessible to all guests.
繁忙时段必须坚守自己的岗位（客人入住或退房时，高住房率时）。宾客服务经理给所有客人的亲和力是非常重要的。
6.Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance,employee grooming, and manning levels are in order and takes appropriate action where necessary.
与前线和后线部门进行多次确认，确保服务程序、卫生清洁标准、检修保养、员工仪容仪表，各级员工配备有序，并在必要时采取适当措施。
7.Assistsin the maintenance of efficient administration preparing and submitting reportson time as directed.
协助维持高效的管理，按要求准时准备和提交报告。
8.Coaches,counsels, disciplines and develops subordinate employees.
培养、启发、劝诫和发展下属员工。
9.Actsas a liaison between the Assist Front Office Manager and Front OfficeSupervisory staff appraising him/ her of the situation and updating him/ her onissues of importance.
作为前厅副经理与主管之间的工作反馈与评价者，应及时将主管在工作方面的信息意见上报给前厅副经理。
10. Checksroom reservations and the VIP guest list
检查房间预订和VIP客人名单。