Director of Operation 营运总监

Role Overview
The Director ofOperations has a pivotal leadership role within the hotel.The role oversees and directs all aspects of the hoteloperational departments which includes, Front office, Food & Beverage,Kitchen, Housekeeping, Engineering, Security, Health &Leisure and other relevant operating departments.
The Director ofOperations ensures these departments are well run by focusing on maximizingrevenues and profits, optimizing operational efficiency, ensuring excellentservice standards, and cultivating a high-performing team. The individual mustpossess strategic thinking, exceptional leadership skills, sharp businessacumen, and the ability to adapt to the dynamic hospitality environment.
Develops and implements strategic operational plansto achieve hotel financial goals, including labor optimization, inventorymanagement, and operational cost control, while ensuring customer service anddriving progress towards key performance indicators (KPIs) like GOP, RevPAR, CustomerPromise and Talent and Purpose etc.Evaluates competitorstrategies and market dynamics to identify opportunities for differentiation,working with commercial teams to develop pricing and marketing initiatives thatenhance the guest experience and drive operational efficiency. Lead and inspire operations team to consistentlyexceed guest expectations and deliver exceptional service.Implement and monitorservice standards across all operations departments.Provides effective leadership and direction to the operationsmanagement team, leading operations to effectively manage occupancy & rate,wages, and controllable expenses.Build a high-performing team through effectivecommunication, collaboration, and conflict resolution.Develop and mentor team members, fostering aculture of continuous improvement and professional growth.Analyse complex operations issues and make informeddecisions to resolve problems and drive operational excellence.Collaborate with the General Manager and other leadershipteams to address key property issues.Draw on relationships with owners, department heads andexternal partners, to make wise decisions regarding operational activity andstrategic goals.Stay informed about industry trends, bestpractices, and emerging technologies.Identify opportunities for process improvement andimplement innovative solutions to drive efficiency and enhance the guestexperience.