宾客服务经理

Job Description
工作职责
· Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况。
· Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
· Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
· Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
· Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
· Fully conversant with all hotel emergency procedures.
· 熟知酒店紧急情况所有处理程序。
Required Skills –
技能要求
· Proficient in the use of Microsoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
· Problem solving and organizational abilities
· 具有解决问题和组织能力
Qualifications –
学历
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent. 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
具有酒店行政管理，酒店管理或相关的学位或大专水平。拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。
Experience –
经验
· 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
· 拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。