Reservations Supervisor 预订主管

· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
使用促销及其他销售技巧销售IHG集团的产品和服务。
· Promote the Hotel’s (and ICHG generally) products and services.
推销酒店（及IHG集团）的产品和服务。
· Maintain a high level of product and service knowledge about all IHG Hotels in your region.
充分了解所在地区IHG集团酒店的产品和服务知识。
· Develop and maintain a regular pattern of sales calls.
开发和维护电话销售的常规模式。
· Prepare and execute action plans which increase reservation sales and associated business.
准备并执行有关预订销售及其他相关业务的行动计划。
· Record and process reservations made by phone/fax/email.
记录管理来自电话、传真及邮箱的预订。
· Accept wait list reservations.
接收等候列表。
· Process amendments to reservations such as extensions, early departures, etc.
留意预订状况的变化，例如电话号码、提早离店等。
· Manage “no show” reservations by investigation and recording of same.
调查、记录并管理“no-show”预订。
· Record special billing arrangements for groups and conventions.
记录团队和会议的特殊要求。
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
对接前厅经理或信贷经理。
· Maintain knowledge of special rates/ offers/ promotions.
充分了解特殊价格、促销及套餐。
· Monitor reservation levels and inform Managers of current and future occupancy rates.
监督预订情况，通知预订经理当前及未来的入住率。
· Prepare reports as requested (eg to travel agents, business houses etc).
协助准备各项报告。
· Works with Manager in the preparation and management of the department’s budget.
协助监控与管理部门预算。
· Develop and conduct rooms based marketing activities.
开展和实施以客房为基础的市场活动。
· Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。
· Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作。
· Ensure accuracy of guest history and client profiles in Data Base.
确保数据库中客人记录和客户资料的准确性。
· Track market codes.
记录市场代码。
· Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
编写、保管和发放从现有信息来源（顾问、经济预测师）和外部信息来源获得的相关信息和资料。
· Conduct market research and analysis.
开展市场调研和分析工作。
· Report on competitor activity.
报告竞争对手的活动。