（高级）客房服务员 (Senior) Room Attendant

主要工作职责（包括但不限于以下内容）：
清洁房间，确保酒店所指定的标准。负责报告任何有关维修维护的情况和客人的要求和投诉给领导。确保酒店所有客房的保密性和安全性。
任职资格：
良好的人际交往和沟通能力。
能够独立工作和团队合作。
经验要求：
1年以上相关工作经验。
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
You will be part of the Housekeeping Team, a dedicated group responsible for maintaining the highest standards of cleanliness, comfort, and presentation across our guest rooms. This role reports directly to the Floor Manager and works closely with fellow Room Attendants, Team Leader, and the wider Rooms Division to ensure an exceptional guest experience.
YOUR ROLE
As a Room Attendant, you play a vital role in creating a welcoming and refined environment for our guests. Through meticulous attention to detail and a strong sense of service, you ensure every guest room reflects Rosewood’s commitment to luxury, comfort, and care. Your work directly contributes to guest satisfaction, safety, and the overall reputation of Rosewood Hotel Group.
Key stakeholders you will interact with include guests, the Floor Manager, Floor Team Leader, and Engineering associates.
HOW YOU’LL MAKE THE PLACE
- Clean and maintain guest rooms according to assigned priorities and Rosewood standards of cleanliness and presentation
- Use approved cleaning chemicals, equipment, and procedures in line with SOPs and safety guidelines
- Ensure bathrooms, bedrooms, furniture, and in-room amenities are thoroughly cleaned, replenished, and correctly arranged
- Inspect guest rooms for maintenance issues, damages, or missing items and report promptly to the supervisor
- Respond courteously and efficiently to guest requests while maintaining privacy and confidentiality
- Accurately update room status and ensure the security of assigned guest room keys
COULD THIS BE YOU?
- You have a strong eye for detail and take pride in delivering high-quality work
- You are able to work efficiently while maintaining accuracy and consistency
- You understand the importance of guest privacy, confidentiality, and safety
- You are familiar with cleaning chemicals, housekeeping equipment, and proper handling procedures
- You work well independently while also being a supportive team player
- You have at least one year of experience in a similar role within a luxury or international brand hotel
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.