管理培训生

We are pleased to offer an exciting 18-month Management Trainee opportunity in our operations division, designed to develop future hospitality leaders through immersive, hands-on experience across our award-winning operations. The Peninsula Shanghai is looking for a Management Trainee to join the hotel’s operations department starting in 2027, ensuring high-quality service and contributing to the success of our luxury hotel experiences.
• Be part of a globally recognized luxury brand
• Enjoy staff residence (dormitory), meals at our staff restaurant, and uniform provided
• Open to candidates from Mainland China, Hong Kong, Macau, and Taiwan (for visa/work permit purposes)
Key accountabilities
• Develop in-depth knowledge of end-to-end hotel operations, spanning Rooms or Food & Beverage functions, to ensure the seamless delivery of premium guest experiences
• Master and implement luxury hospitality service best practices to consistently exceed guest expectations, focusing on meticulous attention to detail, bespoke service, and precise, timely execution
• Collaborate with cross-functional operations teams to deliver targeted training, team motivation, and operational support, fostering a positive, high-performing work environment and upholding rigorous service standards
• Enhance guest satisfaction and loyalty through proactive guest engagement, addressing feedback and service concerns with a solutions-focused approach and driving continuous improvement
• Participate in daily operational briefings and VIP guest pre-arrival reviews, ensuring full team alignment on personalized preferences and service expectations to curate memorable luxury guest experiences
• Assist in the execution of marketing and promotional campaigns within the operations division, helping to drive product visibility, guest engagement, and repeat guest retention
• Contribute to special projects and strategic initiatives for operations, identifying industry trends and optimization opportunities, and supporting strategy rollout to elevate overall operations division performance
General requirements
• Strong interpersonal and communication skills
• Fluent in English and Chinese
• Knowledge of service etiquette and five-star service standards
• Able to work under pressure in a fast-paced environment
• Passion for food and beverage, and luxury hospitality
We look forward to receiving your CV and will contact shortlisted candidates accordingly.