Bellboy 行李生

Primary Responsibilities主要职责
·Implemented and delivered LQA standards to every guest in daily operation.
·Honesty is a work basis, ensure implement on work with honesty all times.
·Knowledgeable about all events and information of the immediate and surrounding area, while provide new information for maintaining a library of relevant information.
·To be efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
·Strictly to follow all Concierge Policies and Procedures are adhered.
·Directs guests and visitors to any of the Hotel’s facilities.
·To keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.
·Implement that all information requested by the local police authorities are adhered.
·在每日的对客服务中遵守和执行LQA。
·以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
·熟知酒店周边区域所有各项活动和信息，并不断保持信息资料库的更新。
·高效和迅速的处理和交付酒店内所有信件、传真和包裹。
·严格执行部门各项政策与程序。
·指引客人及来访者到任何酒店的设施。
·保持礼宾台，礼宾设备和储藏间的卫生，对所有礼宾部运营品的维护保养负责。
·严格遵守并实行由当地执法部门所要求的全部事项。
Knowledge and Experience知识和经验
·Diploma or Degree preferably in hospitality or related field
·Relevant experience in a similar position in a renown international hotel brand
·Excellent interpersonal & communication skills
·Service oriented with an eye for details
·Good presentation, influencing skills
·Adaptable and flexible and able to embrace and respond to change effectively
·酒店管理或相关专业的本科或专科学历
·在知名国际酒店内从事类似岗位的经验
·优秀的人际关系和沟通能力
·以服务为导向的敏锐洞察力
·优秀的表达、影响能力
·适应性强，灵活并能有效地接受和应对变化