预订与通讯中心文员 CORE GRO

SUMMARY OF POSITION
职位概括
As the voice of the hotel, the Core Agent ensures that all communications through different channels, including telephone, digital platforms and other operating systems are flawless. While supporting hotel operations, handling enquiries and reservations for direct guests, business partners, wholesalers, travel advisors, and online travel agencies. The role is also responsible for coordinating guest requests, facilitates communication between guests and hotel departments, assist Front Office to manage reservations for hotel rooms, Spa, Restaurant & Bar and Room Service when relevant departments are off duty and deliver personalized service in line with Four Seasons Services Culture standards. Additional duties may be assigned based on business needs.
作为酒店酒店的声音，通讯中心专员客需确保所有通讯渠道（包括电话、数字平台及其他操作系统）的沟通运行畅通。本岗位需支援酒店日常营运，处理散客、商业合作伙伴、批发商、旅游顾问及线上旅游平台的谘询与预订。负责协调宾客需求，搭建宾客与酒店各部门之间的沟通桥梁；在相关部门下班后，协助前台承接客房订单、水疗、餐厅及酒吧等预订，并按照四季服务文化标准提供个性化服务。根据业务需要，可能会安排其他额外工作。
PREFERRED KNOWLEDGE / QUALIFICATIONS
职位要求
College Diploma or academic certification or related hotel experience more than 1 year.
大学学历要求或者1年以上的相关酒店工作经历。
Knowledge of Opera PMS, ORS, Hotel PBX Systems and reservation systems preferred.
熟悉Opera PMS、ORS、电话交换系统(PBX)及酒店预订系统者优先考虑。
Reading, writing and oral proficiency in the English and Cantonese or Mandarin language. Fluency in other foreign languages is preferred.
良好英语、粤语或国语阅读、书写及会话能力，具备其他外语能力者优先考虑。