客房部服务员Housekeeping Attendant

【岗位职责】
及时清洁客房和套房，确保宾客满意度
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction
按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁
Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
补充客用品
Replenishes guest supplies
及时、礼貌的完成上级指定的对客服务并满足客人的要求
Ensures guest services specified by superiors and guests requests are promptly and courteously met
向上级汇报酒店客房内的损坏或故障情况
Reports damage or malfunction in hotel rooms to superior
保证设备的清洁和修缮
Maintains equipment in proper state of cleanliness and repair
完成区域客房报告
Maintains a section room report
完成每日客房检查工作单
Maintains a daily room checklist
与上级会面并承担每日分配的任务
Meets with superior and takes on daily assigned tasks
及时向上级汇报和上交与客人遗失物品
Reports and submits lost and found articles to superior immediately
及时向上级汇报客人的投诉
Report guest complaints to superior immediately
向上级汇报楼层里的反常行为和活动
Reports unusual behavior/activities on floors to supervisor
准确记录在划定的区域内的房间情况
Records room status in allocated section accurately
遵守酒店的健康、安全和卫生政策
Complies with hotel’s health, safety and hygiene policy
保持个人仪容和卫生标准
Adheres to personal grooming and hygiene standards
按要求参加会议和培训活动
Attends meetings and training sessions as required
制作并保持插花
Creates and maintains floral arrangements
如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等
Carry out valet services when required including delivery of linen or processing laundry orders
【岗位要求】
拥有初中或相当程度学历
拥有一些客房工作经验
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
Primary Education or equivalent
Some housekeeping experience
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company