预订主管 Reservation Supervisor

· Providesupervision, training, direction and leadership to Reservations Talent,including scheduling, performance management and department planning
对预订员提供监督,培训,方向和领导,包括业绩管理和部门计划.
· Ensure department standards and policies are adhered to, makingrecommendations where necessary to reach overall performance goals.
确保依照部门的标准和政策,需要达到整体业绩目标.
· Assist inpreparing daily, weekly and monthly reports
协调准备每日,每周及每月报表
· Understand Revenue Management strategies, sell levels and sell directedrates and apply these methods to the sale of available hotel inventory
理解收益管理策略,销售水平和酒店可用房的状态
· Assist inthe coordination of new rate offers including rate building, determiningoperational flows, communicating offers to the hotel community, and deficiencytesting
协助新价格设置包括建立预订代码,确定操作流程并进行及时沟通.
· Coach agentsin areas of up-selling, cross-selling and ongoing skill set knowledge and callmanagement in a professional, helpful manner
使用专业,友善的态度指导预订员在推销,交叉销售和正在进行的技能知识,电话管理等学习.
· Support Revenue Manager on data consolidate and analysis
协助收益经理完成数据收集以及分析