送餐部主管 In Room Dining Supervisor

· Supervise In-Room Dining operations to maintain service standard.
监督和管理送餐部的运作，坚持服务标准。
· Handle guests complaints promptly and courteously and ensure follow-through.
及时和礼貌地处理客人投诉并确保跟进。
· To report any complaints, incidents or any other irregularities to the Management.
向管理层汇报所有投诉事件，工作情况或者其他违规行为。
· Ensure proper maintenance of operating equipment as well as service and storage areas.
确保操作设备，服务和存储区域的维修。
· Help minimize waste, breakages and mishandling of supplies and equipment.
帮助减少浪费，破损和物资与设备的不恰当使用。
· Carry out light cleaning and maintenance of the pantry area.
完成照明设备的清洁和工作间的维修。
· Monitor quality of products and services in every single In-Room Dining order.
监督每个房间送餐的产品和服务质量。
· Attend all meetings and training as requested by In-Room Dining Management.
根据送餐部经理的要求参加所有会议和培训。