1. Oversee the implementation oflinen room standards and procedures
监督布巾房各项标准和工作程序的执行 。
2. Recommended changes to thesestandards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
3. Maintain a current and thoroughknowledge of all linen room systems
熟知布巾房系统最新和最全的信息。
4. Open and close the shift andensure effective shift hand over
负责管理接班和交班工作,以确保交接班过程的有效进行 。
5. Distribution and collection ofkeys
分发和收集钥匙。
6. Management of all incoming andoutgoing calls to Linen Department
处理布巾部所有呼入和呼出的电话。
7. Solve employee grievances
解决员工受到的不公正待遇问题。
8. Direct task allocations andchange according to volume and peak periods
依据工作量和高峰期等因素对工作进行分配及变更。
9. Perform quality inspections
进行质量检查。
10. Prioritize VIP or difficultguests
优先处理贵宾和难对付的客人 。
11. Liaise with Housekeeping forguest and hotel requirements
就客人和酒店的要求与客房部联系。
12. Ensure staff uniforms and hotellinen is processed and delivered in a timely manner
确保员工制服和酒店布巾及时得到清洗和派送。
13. Co-ordinate special projects (equipment routine service; stock inventories)
就特别项目进行协调(如设备的例行维修和存货盘点)。
14. Manage all special requests madeby guests
处理客人的特别要求。
15. Ensure consistency within thedepartment
确保部门内工作的一致性。
16. Ensure you have completeknowledge of hotel departments, service areas, layouts and facilities and thelocation of these
熟知酒店各部门、服务区域、布局、设施及其各自具体位置。
17. Supervise linen storage areas
监管布巾存储区。
18. Maintain adequate stock levels
保持足够的库存水平。
19. Complete stock-takes as required
按要求完成库存盘点工作。
20. Conducts shift briefings toensure hotel activities and operational requirements are known
进行交接班说明,确保了解酒店的工作和运营需求。
21. Works with Superior and HumanResources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
22. Works with Superior Director ofFinance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
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