F&B Service Expert/The Lounge Waiter/Waitress 餐饮服务专家/大堂吧服务员

1.Warm and sincere greeting. Use the guest name, if and when possible.
真诚热情的问候，尽可能使用顾客的名字。
2. Anticipation and compliance with guest needs.
预计并满足顾客的需要。
3. Fond farewell. Give them a warm good-bye and use their name, if and when possible.
礼貌的道别，尽可能使用顾客的名字和他们说再见。
4.EnforceMarriott principles of hospitality at all times.
始终贯彻万豪热情好客的原则。
5.Be responsible for maintaining outlet safety and sanitation standards at all times.
始终确保部门的安全和卫生标准。
6.To assist the shift leader in the day to day operations in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.
协助上级负责每天的运营，努力降低成本、提高收入、特别是要使顾客满意、员工满意和使利润最大化。