预订服务中心主管

1. Assist the Section Manager in supervising the Reservation Service Center.
协助部门经理管理部门工作。
2. Responsible for prompt handling of all Butler Service requests during the shift.
当班时迅速完成客人的要求。
3. Ensure prompt, polite and accurate handling of all telephone calls and messages.
确保迅速地,有礼貌地和准确地处理所有的来电和留言。
4. Be completely familiar with the hotel’s different system and functions, i.e. Console, Opera, Marsha, GXP, etc.
完全熟悉酒店的各类系统和相关功能，例如：电话系统,Opera, Marsha, GXP等。
5. Accurately collect and accumulate information on Guests Needs, request and Preferences in order to improve anticipation.
准确收集和积累关于客人需求和偏好的信息以提高预期。
6. Ensure the Service standards are maintained 24 hours a day.
确保24小时标准的专职服务。
7. Be proactive in all Guests services and problems.
积极地为客人提供服务和解决问题。
8. Communicate effectively with other sections and departments.
与其他部门保持有效沟通。
9. Take order for guest efficiently and inform IRD section timely.
负责高效地为客人提供点餐服务并及时通知到送餐部。
10. Ensure that staff adhere to the hotel’s policies and procedures when carrying out their duties.
确保员工工作时遵循酒店的相关政策以及标准工作程序。