Beverage Supervisor 酒水部主管

· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. 
当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
· Supervise cash handling and banking procedures.
负责监督现金操作和交接程序。
· Prepare daily banking and cash flow reports.
填写部门营业收入报表。
· Establish and instruct Heartists in cash security procedures.
建立和指导人才正确处理现金程序。
· Deal with irregular payments.
处理非日常的付款。
· Supervise the maintenance of service equipment.
监管和维护服务设备。
· Monitor standards of guest facilities and services.
监督客人设施和服务标准。
· Control stock and monitor security procedures.
控制库存和进行安全监督。
· Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
与所有的酒店客人建立并保持积极的关系。
· Take action to address these needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
· Adhere to hotel brand standards.
坚持酒店的品牌标准。
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
· Assist guests and escort them to locations within the hotel at their request.
在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
· Implements Procedures which enhance the guest experience.
执行正确的程序以提高客人的体验。