Asst.Restaurant Manager 餐厅副经理

Main Responsibilities 主要职责
1. Beverage Service & Control 酒水服务与管控
• Provide drink & related product service to guests strictly in accordance with hotel Beverage Policy, and comply with F&B Control & ordering procedures.
依据酒店酒水政策为宾客提供酒水及相关产品服务，严格执行餐饮成本控制与点单流程。
• Oversee daily beverage consumption, control beverage cost, inventory and wastage effectively.
负责酒水日常消耗管控，有效控制酒水成本、库存及损耗。
2. Restaurant Operation Supervision 餐厅运营监督
• Supervise daily restaurant operation and ensure full compliance with established hotel policies & procedures.
监督餐厅日常运营，确保严格遵守酒店既定政策与流程。
• Focus on service procedure, product quality and staff grooming to meet operational & hotel standards.
重点把控服务流程、产品质量及员工仪容仪表，符合运营及酒店标准。
3. Team Training & Management 团队培训与管理
• Conduct training programs including 15 Minutes Training, English Training, Service Excellence Training, Up-selling training, daily Taste Panels & Menu Classes to ensure well-trained team.
组织开展15分钟培训、英语培训、卓越服务培训、向上销售培训、每日菜品品鉴及菜单知识培训，确保团队专业达标。
• Conduct daily briefing/rehearsal before shift and communicate all updated hotel/restaurant information to staff.
执行班前例会，向员工传达酒店及餐厅所有最新信息
• Ensure all staff attend English Training and meet required language level for position.
确保员工参加英语培训并达到岗位语言要求。
• Maintain department personnel records and submit to HR timely.
维护部门人员记录并及时提交至人力资源部。
4. Pre-service & On-site Management 餐前准备与现场管理
• Ensure full and correct mise-en-place ready for each service period.
确保各开餐时段餐前准备充分且规范。
• Supervise buffet set-up to ensure correct, fresh and appealing as per operation policy and Executive Chef’s requirement; ensure buffet name tags are accurate and error-free.
监督自助餐摆台，确保符合运营标准及行政总厨要求，菜品新鲜美观；确保自助餐菜牌准确无误。
• Ensure hostess perform duties properly, reception area neat and reservation book well maintained.
确保迎宾员履职到位，前台区域整洁，预订记录妥善维护。
• Ensure all captains are on station and perform duties as required.
确保所有领班在岗并按要求履职。
5. Guest Service & Relationship 宾客服务与关系维护
• Maintain close guest contact to ensure satisfaction and recognize regular guests.
保持与宾客密切沟通，确保满意度并识别常客。
• Oversee F&B presentation to meet hotel standards; be fully knowledgeable of menu to explain and answer guest inquiries.
监督餐饮出品呈现符合酒店标准；熟练掌握菜单内容，为宾客介绍并解答疑问。