宾客服务经理

岗位职责
1.熟悉前厅部工作标准及程序
Familiar with Front Office Standards and Procedures
2.确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开饭店。必要时从管理人员处获得帮助
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed
3.尽可能用最好的方式代表饭店管理层处理与客人有关的一切事宜
Represent Management in all guest related issues in the best possible way
4.维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助
Maintain effective guest relations, builds rapport and offer personalized service and assistance
5.维持对产品和服务的高度了解以便于向客人解释及销售服务和设施
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
岗位要求
1.学士学位，饭店或相关专业大专学历者优先
Bachelor’s degree preferred or  College degree major in hospitality or related subjects
2.良好的英语能力
Good English language skill
3.掌握前厅部工作知识并且十分熟悉前厅部日常运行
Good knowledge and very familiar with all front office area operation
4.良好的沟通技巧
Good communication skill