客户关系经理/值班经理 Guest Experience Manager

Here at Upper House Chengdu, we don't do ordinary things. We thrive on the different
and the exciting, and yes perhaps a little quirky and without doubt, fun.
With a dynamic culture and an open door for your feedback, you're
not just filling a role — you're owning it. We provide the training and the
freedom for you to flourish, with leaders who support and encourage you. The
difference is you. Everyday is a fresh page in our collective story.
Ready to join us at Upper House Chengdu?
Upper House Chengdu celebrates Chengdu’s history and looks towards
the future through inspired modern design and art. Our House is hidden amongst
the laneways of Taikoo Li Chengdu and set on former temple grounds, with 100
intimate rooms and 42 serviced apartments, heritage courtyards, landscaped
terraces and a subterranean oasis. It’s an urban sanctuary that surprises and
delights around every corner.
Job Overview
This role manages the Guest Experience team to create authentic
and memorable experiences for our guests that distinguish us from other hotels.
We prioritise our guests in every aspect of their journey with us. Those who
are passionate about meeting new people, making a spontaneous impression, and
think out of the box will enjoy this role.
Key Responsibilities
Welcome to the core of what being a Guest
Experience Manager is all about!
Here's the quick lowdown on what you'll do day-to-day:
· To assist and support the Director of Guest
Experience in the seamless running of the department in the most efficient and
effective manner delivering the highest possible standards of service, whilst
being pro-active in maintaining and/or improving turnover and profitability.
· Ensure maximum guest satisfaction through
personal recognition and prompt cordial attention from arrival to departure.
Provides functional assistance and direction to all departments.
· Cooperates, coordinates and communicates with
other hotel departments and relevant department heads to ensure documentation
of all incidents as required.
· Reacts to situations to ensure guests receive
prompt attention and personal recognition throughout the hotel.
Assist all departments with any service lapses that may arise.
Requirements
Here's exactly what you need to excel in this role:
The Non-Negotiables (Must-Haves):
· Good knowledge of all areas of hotel operations.
· 3 years’ experience in a similar position.
· Effective interpersonal skills team player.
· Excellent oral and written communication, in both Mandarin and English. Preferably in
other languages as well.
· Very flexible and able to adapt to changing environments and management demands.
· Happy outgoing personality.
· Goal driven personality, wants to grow and learn.
· Be open-minded and creative.
The Cherries on Top (Nice-to-Haves):
· Local knowledge and ability to relate with all nationalities.
· Completed a Hospitality degree in a university, college or hotel school (Preferable).
We've kept it short and sweet – just the essentials you'll need.
What We're Looking For: The Soul Behind the Skillset
Skills are teachable, but your spirit is what truly sets you
apart. If you feel a connection with what we stand for, we're eager to meet
you。
Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.
Pause for a second before you hit 'apply.' Do these values align
with your own? Is this the team you've been wanting to join? If your answer is
a clear 'YES,' we're excited to get to know you better.
Benefits
For Every Member of Our Family:
· Be welcomed for thestylish you, if you got accessories, hair dyes or tattoos!
· Dine at our teamdining hall and save on meals!
· Enjoy COMPLIMENTARYroom nights at all of our hotels b’cause, who doesn’t love to travel?
· Join our wellness programme and healthy pantry to elevate your mental and physical wellbeing!
· Enjoy an annual, paid Well-being Leave, a day for you to look after yourself, be healthy and be happy!
· Benefit from comprehensive medical and dental benefits, along with annual medical check-ups.
· Enjoy an appreciative & supportive culture that allows you to be your best self.
· Turn up in smart casual attires and be as comfortable as you can at work!
·
Speak up & put
your own ideas into actions. Think differently!