Events Manager 宴会经理

The Role 岗位职责：
Proactively solicits, qualifies, and books new catering and event business to achieve personal and departmental revenue goals.
积极开发、认证并预订新的宴会与活动业务，以达成个人及部门收入目标。
Manages all aspects of the event planning process for assigned accounts, including detailed menu planning, room setup, audio-visual requirements, and billing.
管理指定客户活动策划流程的所有方面，包括详细的菜单规划、场地布置、视听设备要求及账单处理。
Conducts compelling site inspections and presentations to potential clients, effectively showcasing the hotel's facilities and services.
为潜在客户进行引人入胜的酒店参观考察与演示，有效展示酒店的设施与服务。
Creates detailed and accurate Banquet Event Orders (BEOs) and ensures they are distributed to all relevant departments in a timely manner.
制作详细准确的活动订单，并确保及时分发给所有相关部门。
Serves as the primary contact for clients during the event planning phase, providing professional advice and creative solutions.
在活动策划阶段作为客户的主要联系人，提供专业建议和创造性解决方案。
Works collaboratively with Food & Beverage, Culinary, and Stewarding departments to confirm all event details and ensure operational feasibility.
与餐饮部、厨务部及管事部紧密合作，确认所有活动细节并确保运营可行性。
Attendsdaily or weekly event meetings (e.g., Resume Meeting, BEO Meeting) to communicate event requirements to operational teams.
参加每日或每周的活动会议（如：工作简报会、活动订单会），向运营团队传达活动要求。
Monitors event space and function diary to maximize utilization and revenue.
监控活动场地与宴会预定日记，以合理化利用率和收入。
Handlesany on-the-day changes or client requests with professionalism and efficiency,ensuring client satisfaction.
以专业和高效的方式处理活动当天的任何变更或客户请求，确保客户满意。
Represents the hotel at relevant networking events to build industry contacts.
代表酒店参加相关社交活动，建立行业人脉。
Maintains comprehensive and accurate client profiles and event history in the hotel's sales system.
在酒店销售系统中维护全面而准确的客户档案与活动历史记录。
Adhere tothe company credit policies to ensure all revenue expected will be received.
坚持公司信贷政策来确保所有的款项在预计时间内能够收到。
Comply with all company policies, systems, and procedures as laid down by Capella Hotel Group.
遵守嘉佩乐酒店集团所有的政策、系统及程序。
Talent Profile 能力&技能需求：
Bachelor'sdegree in Business Administration, Marketing, Hotel and Restaurant Management,or related major.
学士学位，工商管理、市场营销、酒店和餐厅管理或相关专业
Minimum 5 years' experience in event sales or catering, with at least 2 years in asupervisory or junior management role within the hospitality industry.
5年以上宴会销售或餐饮服务经验，其中至少2年在酒店行业担任主管或初级管理职务
Strong customer service and relationship management skills.
出色的客户服务与关系管理能力。
Excellent spoken and written communication skills in both English and Mandarin are a must.
必须具有良好的中英文交流及写作能力。
Must possess excellent organizational, detail-oriented, andmulti-tasking skills.
必须具有优秀的组织能力、注重细节及多任务处理能力。
Creative and innovative in designing event proposals and solutions.
在设计活动方案和提供解决方案方面具有创造性和创新性。
Ability to read, draft, and interpret Banquet Event Orders, contracts,and other complex documents.
能够阅读、起草和解读活动订单、合同及其他复杂文件。
Proficient in the use of Delphi, Opera Sales & Catering or other similar sales and catering software.
熟练使用Delphi、Opera销售与宴会或其他类似的销售及宴会软件。
Ability to work effectively under pressure and meet tight deadlines.
能够在压力下有效工作并按时完成紧急任务。