Bell Captain 礼宾领班

The Role 岗位职责：
1. Greet guests warmly and professionally, assisting with luggage transport to guest rooms or vehicles upon departure. Provide personalized luggage assistance according to guest needs, including handling valuables and organizing luggage.
礼貌、专业地迎接宾客，协助搬运行李至客房或离店时的车辆。根据宾客的特殊需求，提供个性化行李服务，如贵重物品搬运、行李整理等。
2. Safely and smoothly operate hotel electric carts to transport guests and luggage within the property. Respond promptly to transportation requests from guests, coordinating with Front Office, Housekeeping, F&B, and Banquet teams.
熟练驾驶酒店电动球车，安全、平稳地运送宾客及行李至酒店内各区域。配合前厅、客房、餐饮及宴会部门，及时响应宾客的交通需求。
3. Provide guests with information about hotel facilities and the surrounding area, maintaining a professional and courteous demeanor. Ensure polite, attentive, and professional interactions with every guest to maximize satisfaction.
向宾客提供酒店设施及周边信息介绍，展示酒店礼仪与专业形象。在接触宾客时保持礼貌、微笑及专业态度，确保宾客满意度。
4.Strictly adhere to hotel safety protocols and electric cart operating procedures to ensure the safety of guests and colleagues. Regularly inspect electric carts and luggage handling equipment, reporting any issues promptly.
严格遵守酒店安全规程及电动球车操作规范，确保宾客及同事的安全。定期检查电动球车及行李搬运设备的状态，发现问题及时报告。
5. Work closely with Front Office, Housekeeping, F&B, and Banquet teams to ensure seamless service delivery. Assist with ad hoc situations, including last-minute luggage handling, VIP arrivals, or large-scale events.
与前厅、客房、餐饮及宴会部门保持紧密沟通，确保服务无缝衔接。协助处理突发情况，如临时行李搬运、VIP接待或大型活动。
6. Anticipate guest needs and provide proactive, personalized service with speed and care. Deliver a warm, professional, and seamless experience, ensuring guests feel valued and well-cared-for.
主动观察宾客需求，提供贴心、快速且个性化的服务。以温暖、专业的服务态度为宾客创造舒适与尊贵的入住体验。
Talent Profile 能力&技能需求：
Above college degree, Mid-level professional titles 大专以上专业技术职称
Hotel & Resort background 酒店及度假村工作背景
Experiences in luxury hotel at similar capacity is an advantage 同等奢华酒店经验
Service-oriented with strong interpersonal and communication skills 良好的沟通及人际交往能力
Computing skills 计算机技能