Assistant Restaurant Manager 助理餐厅经理

The Role 岗位职责：
1. Reports directly to the Restaurant Manager and represents in absence.
直接汇报给餐厅经理并在其不在时代表他。
2. Provide functional assistance and direction to the F&B operation as assigned.
协助及指导相关餐饮营运。
3. Assists the Manager, Restaurant in maximizing profitability by enhancing sales, control cost and preparing annual operating budget.
通过提高销售，控制成本和准备年度运营预算来帮助餐厅经理实现利润最大化。
4. Is passionate about his role and creates a sound, strong, respectful and thoughtful relationship with all teammates and helps them to develop to their maximum potential.
对自己的工作充满激情，与所有同伴们建立起良好的、强烈的、相互尊重和体贴的关系，并帮助他们发展到最大的潜能。
5. Ensures that every guest is being proactively engaged by all colleagues, receives service to perfection and leaves the restaurant with a great memory.
确保所有同事都积极与客人互动，为客人提供完美的服务并在离开时留下美好回忆。
6. Fully proficient about the Unique Selling Points of the Resort to answer questions and provide accurate information to the guest concerning the facilities, restaurants, their products and services. Knowledgeable of all food and beverage items in the menus, promotions and their preparation.
充分了解酒店的独特卖点以回答客人提问，向客人提供有关设施、餐厅、产品和服务的准确信息。了解菜单上的所有食品和饮料，促销和制作方式。
7. Overviews the service and is proactive in coaching, mentoring and training of teammates to achieve highest guest service standards.
关注服务并积极指导，监督及培训同伴们实现最高服务标准。
8. Ensures that teammates report on duty punctually, perfectly groomed and understand expectations at work.
确保同伴们准时到岗上班，保持良好的仪容仪表及了解工作要求。
9. Actively engages guests and seeks feedback and handles it in a respectful manner to guest’s satisfaction, follows up to ensure that a repeated feedback is prevented and informs the Manager accordingly.
主动与客人交流，寻求反馈，并以尊重的态度对待客人的满意度。
10. Establishes strong, thoughtful and respectful ties and communication with related departments to support each other and get things done.
建立强有力的、有思想的、相互尊重的关系，并与相关部门进行沟通，相互支持，完成工作。
11. Takes ownership on all assets, controls, reports breakage and losses in the restaurant, reports them to Manager, Restaurant and collaborates with respective departments on future preventive measures.
负责所有资产，控制和汇报餐厅的破损及丢失，汇报给餐厅经理以便于制定未来的预防措施。
12. Competent with Restaurant Reservation - and Point of Sale (POS) systems, control procedures in food and beverage cost control and cashiering.
负责餐厅预订及POS系统，成本控制及收银工作。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands).
拥有酒店工作经验(特别是奢华品牌的酒店)。
Have professional training in hospitality industry.
接受过酒店专业的培训。
Able to communicate in Mandarin or English fluently.
能够流畅的使用普通话或英语进行对话。
Having good communication skills.
良好的沟通能力。
Able to operate basic computer skills.
正确应用基本电脑系统。
Minimum 5 years F&B experience for international luxury brands or affiliated five-star hotels.
拥有至少5年及以上国际奢华品牌或联号五星级酒店餐饮部工作经验。