楼层经理 Floor Manager

Responsible for assisting the Executive Housekeeper in maintaining the highest standards of cleanliness in the guestrooms and Public Areas on the Floors through effective administration, training and supervision of staff.
协助行政管家以有效的管理，培训及督促员工来维持楼层客房和楼层公共区域高标准的清洁质量。
Provide orientation and training of new employees, conduct continuous training and re-training and on-the-job training to subordinates according to approved system and procedures:
根据规定的流程对新员工进行工作指导，对员工培训、持续性培训、再培训以及实践培训。
Follow-up on Floor Team Leader’s request for maintenance and repair orders to ensure that they have been carried out effectively.
跟进楼层主管维护要求及维修指令，以确保工作有效的进行。
Ensure that all guest floors are properly manned. Do the necessary filling up of staff if there are absences to ensure uninterrupted housekeeping services in the guest floors through a wll staffed housekeeping pool.
确保每个楼层都有足够的服务人员，对由于缺席而产生的空缺及时进行安排填补，确保不间断的客房服务。
Make sure all room attendants gets their job descriptions and if necessary explain each one.
确保所有服务员知道他们的工作性质描述，并在必要的情况下逐一解释。
Tactfully handle guest complaints, offer all possible assistance and Take appropriate action immediately.
合理的处理客人的投诉，并提供尽可能的协助。
Maintain close coordination with other departments of the hotel.
在酒店内保持与其他部门的良好沟通与协作。