Concierge Driver礼宾司机

【岗位职责】
Responsible for safe transfer
of guests from all determined locations.
负责将客人从所有指定地点安全送达
Create guest satisfaction
through a pleasing personality, effective communication skills and should be
first to greet the guest as per time of the day.
凭借令人愉快的性格和有效的沟通技巧取得客户的满意，并且总要主动与客人打招呼。
Maintain good knowledge of the
city routes locations and hotel facilities.
熟知城市路线、地点和酒店设施。
Maintain knowledge of flight
timings and assist guest in handling and loading baggage whenever required.
知晓航班时间，并按客人要求协助其处理和装载行李。
Maintain a high standard of
personal hygiene and be well groomed and well-dressed at all times.
保持个人卫生，随时保持个人形象和穿着整洁。
Do utmost to learn names of
guests, especially repeat and long staying guests remaining alert to situations
to offer assistance.
尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助。
Maintain detailed knowledge of
facilities and services of the hotel and use this knowledge to promote the
hotel to guests.
熟知酒店设施和服务情况，并以此向客人推销酒店。
Keep abreast of activities in
your city which may affect driving times or routes and relay this to management.
了解所在城市的活动，如发现可能影响驾驶时间或路线的情况应向管理层汇报。
Responsible for the upkeep and
cleanliness of the car used for guest transfer and assist with maintaining
vehicles to hotel presentation standards.
负责载客车辆的保养和清洁，并按照酒店形象标准对车辆进行维护。
Performs other duties as may be
assigned by the Front
Office Manager.
执行前厅部经理可能分派的其它任务。
Assist with heavy packages,
coats, suitcase, etc. Being alert to
give assistance courteously and quickly, before having to be asked.
主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
Maintain a willingness to
please attitude and give undivided attention to any approaching guest.
保持令人愉悦的态度并专心接待每位到来的客人。
Adhere to guest checking in and
checking out procedures pertaining to baggage handling.
在与行李相关的问题上，遵守客人入住和退房工作程序。
Welcome guests at the main
entrance, offering the greeting appropriate to the time of day taking
particular note of repeat guests and IHG Rewards Club members.
在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。
【岗位要求】
1、高中及以上学历。需持有A1驾照。
2、熟悉交通法规，懂得驾驶操作细则。
3、能够按照出车通知单安全行车。
4、熟悉当地及周边城市的交通路线。
5、除司机日常工作外，需按照部门要求，兼顾礼宾部分工作。