Fairmont Gold Butler 费尔蒙金尊管家

DELIVER FRIENDLY AND EFFICIENT FAIRMONT GLOD SERVICE
提供友善高效的行政楼层接待服务
· Ensure LQAstandards are implemented and delivered to every guest.
在对客服务中遵守和执行领先质量保证标准。
· Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的正确性。
· Provideexceptional concierge information to guests about local and areaattractions, restaurants, theatres, special events and other availableservices. Information will be clear,concise and accurate.
为金尊费尔蒙的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。
· Honesty is a work basis, ensure implement on work with honesty alltimes.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
· Handles guest and colleagues enquiriesin a courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found.
礼貌且高效地处理客人及同事的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
· Implement and achieve daily up-selling budget to maximize hotel roomrevenue.
执行并完成每日升卖目标来最大化酒店房间收益。
· Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
· Provide smooth handling of luggage and transport services toall Fairmont Gold Guest.
为金尊费尔蒙客人提供专业的行李处理和运输服务。
· Handles incoming and outgoing mail,faxes, courier mail, and messages in a timely manner. Handles basic BusinessCentre services when required.
及时处理所有收到及发出的邮件、传真、速递物品及留言。同时需要提供基本的商务中心服务。
· Ensures the Fairmont Gold Manager iskept fully aware of any relevant feedback from either customers or otherdepartments.
明晰将任何来自客人或其它部门的反馈及时并准确地汇报给金尊费尔蒙经理。