预定及总机主管 Reservation And Operator Supervisor

1）负责酒店的预订管理和总机服务，确保客户咨询和预订的高效处理。
Responsible for the reservation management and operatorservices of the hotel, ensuring the efficient handling of customer inquiriesand reservations.
2）监督预订系统和总机工作的正常运行。
Supervise the normal operation of thereservation system and the operator.
3）管理预订团队，确保服务质量与效率。
Manage the reservation team to ensure thequality and efficiency of services.
4）协调与客户、酒店各部门的沟通，确保信息准确传递。
Coordinate communication with customers andvarious departments of the hotel to ensure the accurate transmission ofinformation.
5）处理客户投诉和紧急情况，提供及时响应。
Handle customer complaints and emergencies, andprovide prompt responses.
6）对宾客体验进行电话回访，配合前厅部提升宾客满意度。
Conduct telephone follow-ups with guests toenhance their satisfaction, in collaboration with the front office.