客房文员

Answer departmental and guest telephone calls. Passon telephone messages as soon as received to department / section and personsconcerned for immediate action.
接听内部和客人的电话。及时将口讯传递给部门和各人。
2. Prepare / print room status report whenrequired.
当有需要时准备和打印房间状态报表。
3. Responsible for the communication betweenreception, and floor regarding guest room status.
负责与前台交流楼层相关客房状态。
4. Notify floor supervisor of any changes in roomstatus and allocations.
将所有房态和分配的转变告知楼层领班。
5. Handle Lost & Found properties. Ensure allsurrendered Lost & Found items are properly labelled, recorded and storedas soon as received. Prepare weekly summary of Lost & Found items and submitreport to Director of Services.
处理失物招领。确保所有交出的失物都有适当的标签，记录入库。